Return & Refund Policy – WELMORE

WELMORE does not accept returns for products that have been delivered in proper condition, in line with our quality benchmarks — whether personalised or not.

Return Window:

Returns are eligible within 7 days from the date of delivery.

Damaged or Incorrect Items:

In the uncommon event that you receive a defective, physically damaged, or incorrect product, please reach out to us at welmore.hello@gmail.com within 24 hours of delivery. Kindly attach adequate supporting evidence — such as an unboxing video or clear photographs — to help us process your request promptly.

Depending on your preference, we will arrange for:

1. A replacement of the affected product.

2. A full refund to your original payment method (credited within 7–10 working days).

Refund Policy

Full Refund

A complete refund is issued when a customer successfully cancels an eligible order before it has been dispatched. The refunded amount will be credited to the original payment method within 7–10 working days.

Partial Refund

A partial refund may be applicable in logistics-related situations, including:

• An incorrect or incomplete delivery address was provided at the time of ordering.

• Three or more delivery attempts by the courier partner were unsuccessful.

• The shipment was refused by the recipient.

• Any other operational issue attributable to the logistics partner.

In such cases, the refund will be processed after deducting applicable shipping charges, Return-to-Origin (RTO) fees, and a restocking fee equivalent to 5% of the total order value.

Important: All refund requests are typically processed within 3–4 working days